Troubleshooting Guide

• Power-related problems
• Shooting-related problems
• Problems with wireless features
• Operation problems
• Display problems
• Playback problems

If a problem occurs with the camera, first refer to this Troubleshooting Guide. If this Troubleshooting Guide does not resolve the problem, contact your dealer or nearest Canon Service Center.

Power-related problems

• In case of charging issues, see Charging the Camera.

• Charge the camera ().

• The indicator lamp will remain on or continue to blink for a few seconds if the camera is turned off while an image is being recorded to the card. When the image recording is complete, the power will turn off automatically.

• Using the camera when it is fully charged is recommended ().

• The following operations reduce battery life and the number of shots available.

  • Recording movies over an extended period
  • Using the wireless communication functions

• A power-saving feature is enabled ().

Shooting-related problems

• Make sure the card is properly inserted ().
• If the card is full, replace the card or delete unnecessary images to make space (, ).

• If a card error message is displayed, see Inserting/Removing Cards and Error Codes.

• Press the shutter button gently to prevent camera shake (, ).

• [] may be displayed after repeated movie recording, or if you keep the camera standing by for movie recording over extended periods. The camera turns off automatically in approx. 3 min. if you continue to record movies while [] is displayed. Turn off the camera when [] is displayed and wait until it cools down.

• It indicates that the camera’s internal temperature is high. Display of the red [] icon indicates that movie recording will soon stop automatically.

• If the card’s writing speed is slow, movie recording may stop automatically. For details on cards that can record movies, see Cards That Can Record Movies. To find out the card’s writing speed, refer to the card manufacturer’s website, etc.
• Format the card if the writing or reading speed seems slow ().
• Movie recording stops automatically at 9 min. and 59 sec.

• Flickering, horizontal stripes (noise), or irregular exposures can be caused by fluorescent lighting, LED lighting, or other light sources during movie recording. Also, changes in the exposure (brightness) or color tone may be recorded.

• If you move the camera to the left or right (panning) or shoot a moving subject, the image may look distorted.

• Still photos cannot be taken during movie recording. Stop movie recording before shooting still photos.

Problems with wireless features

• Use a smartphone compliant with Bluetooth Specification Version 4.2 or later.
• Turn on Bluetooth from the smartphone settings screen.
• Pairing with the camera is not possible from the smartphone’s Bluetooth settings screen. Install the dedicated app Camera Connect (free of charge) on the smartphone ().
• Pairing with a previously paired smartphone is not possible if pairing information registered for another camera remains on the smartphone. If so, remove that camera’s registered pairing information from the Bluetooth settings on the smartphone and try pairing again ().

• With a Wi-Fi connection established, operations such as shooting and playback may not be possible. Terminate the Wi-Fi connection, then perform the operation.

• Reconnecting may not be possible, even with the same camera and smartphone, if you have changed the settings or selected other settings. In this case, delete the camera connection settings from the Wi-Fi settings on the smartphone and set up a connection again.
• A connection may not be established if Camera Connect is running when you reconfigure connection settings. In this case, quit Camera Connect for a moment and then restart it.

Operation problems

• An internal error may have occurred. Force the camera off by holding down the and buttons together for 8 sec. Wait a while before restarting the camera by pressing the power button.

Display problems

• Make sure the correct date and time are set ().
• Check the time zone and daylight saving time ().

Playback problems

• The camera may not be able to play back images taken with another camera.
• Movies edited with a computer cannot be played back with the camera.

• If you perform camera operations during movie recording, the camera’s built-in microphone may also record sounds of the camera operations.

• Significant changes in exposure during movie recording may cause recording to stop momentarily until the brightness stabilizes.