Responding to Error Messages

When an error occurs, display the details of the error by following one of the procedures below. Then, eliminate the cause of the error by referring to the examples shown in this chapter.

  • Select [Communication functions: Error details].
  • Select [Error details] on the [Wi-Fi on] screen.

Click the following error numbers to jump to the corresponding section.

11 12
21 22 23
41 43 44 45 46 48
61 64 65
91
121 125 127
130 131 132 133 134 135 136 137 138

Note

  • In case of errors, [Err**] is displayed to the right of [Communication functions: Error details]. It disappears when the camera's power is set to Power off.

11: Connection target not found

  • In the case of [Connect to smartphone(tablet)], is Camera Connect running?

    • Establish a connection using Camera Connect ().

  • In the case of [Connect to EOS Utility], is EOS Utility running?

    • Start EOS Utility and try to connect again ().

  • Are the camera and the access point set to use the same encryption key for authentication?

    • This error occurs if the encryption keys do not match when the authentication method for encryption is [Open system].

      Check upper- and lower-case letters, and make sure the correct encryption key for authentication is set on the camera ().

12: Connection target not found

  • Are the other device and access point for the connection turned on?

    • Turn on the other device and access point, then wait a while. If a connection still cannot be established, perform the procedures to establish the connection again.

21: No address assigned by DHCP server

What to check on the camera

  • On the camera, the IP address is set to [Auto setting]. Is this the correct setting?

    • If no DHCP server is used, configure the setting after setting the IP address to [Manual setting] on the camera ().

What to check on the DHCP server

  • Is the power of the DHCP server on?

    • Turn on the DHCP server.

  • Are there enough addresses for assignment by the DHCP server?

    • Increase the number of addresses assigned by the DHCP server.
    • Remove devices assigned addresses by the DHCP server from the network to reduce the number of addresses in use.

  • Is the DHCP server working correctly?

    • Check the DHCP server settings to make sure it is working correctly as a DHCP server.
    • If applicable, ask your network administrator to ensure the DHCP server is available.

22: No response from DNS server

What to check on the camera

  • On the camera, the DNS address is set to [Manual setting]. Is this the correct setting?

    • If no DNS server is used, set the camera's DNS address setting to [Disable] ().

  • On the camera, does the DNS server's IP address setting match the server's actual address?

    • Configure the IP address on the camera to match the actual DNS server address (, ).

What to check on the DNS server

  • Is the power of the DNS server on?

    • Turn the DNS server on.

  • Are the DNS server settings for IP addresses and the corresponding names correct?

    • On the DNS server, make sure IP addresses and the corresponding names are entered correctly.

  • Is the DNS server working correctly?

    • Check the DNS server settings to make sure the server is working correctly as a DNS server.
    • If applicable, ask your network administrator to ensure the DNS server is available.

What to check on the network as a whole

  • Does your network include a router or similar device that serves as a gateway?

    • If applicable, ask your network administrator for the network gateway address and set it on the camera (, ).
    • Make sure that the gateway address setting is correctly entered on all network devices including the camera.

23: Device with same IP address exists on selected network

  • Is another device on the camera network using the same IP address as the camera?

    • Change the camera's IP address to avoid using the same address as another device on the network. Otherwise, change the IP address of the device that has a duplicate address.
    • If the camera's IP address is set to [Manual setting] in network environments using a DHCP server, change the setting to [Auto setting] ().

Note

  • Responding to error messages 21–23

  • Also check the following points when responding to errors numbered 21–23.

    Are the camera and the access point set to use the same password for authentication?

    • This error occurs if the passwords do not match when the authentication method for encryption is set to [Open system]. Check upper- and lower-case letters, and make sure the correct password for authentication is set on the camera ().

41: Cannot connect to FTP server

What to check on the camera

  • The camera's proxy server setting is [Enable]. Is this the correct setting?

    • If no proxy server is used, set the camera's proxy server setting to [Disable] ().

  • Do the camera's [Address setting] and [Port No.] settings match those of the proxy server?

    • Configure the camera's proxy server address and port number to match those of the proxy server ().

  • Are the camera's proxy server settings correctly set on the DNS server?

    • Make sure the proxy server's [Address] is correctly set on the DNS server.

  • On the camera, does the FTP server's IP address setting match the server's actual address?

    • Configure the IP address on the camera to match the actual FTP server address ().

  • Are the camera and the access point set to use the same encryption key for authentication?

    • This error occurs if the encryption keys do not match when the authentication method for encryption is [Open system].

      Check upper- and lower-case letters, and make sure the correct encryption key for authentication is set on the camera (, ).

  • On the camera, does the [Port number setting] for the FTP server match the actual port number of the FTP server?

    • Configure the same port number (usually 21 for FTP/FTPS or 22 for SFTP) on the camera and FTP server. Configure the port number on the camera to match the actual FTP server port number ().

  • Are the camera's FTP server settings correctly set on the DNS server?

    • Make sure the FTP server's [Server name] is correctly set on the DNS server. Make sure the [Server name] for the FTP server is correctly set on the camera ().

What to check on the FTP server

  • Is the FTP server working correctly?

    • Configure the computer correctly to function as an FTP server.
    • If applicable, ask your network administrator for the FTP server address and port number, then set them on the camera.

  • Is the power of the FTP server on?

    • Turn on the FTP server. The server may have been turned off because of an energy-saving mode.

  • On the camera, does the FTP server's IP address setting (in [Address]) match the server's actual address?

    • Configure the IP address on the camera to match the actual FTP server address ().

  • Is the FTP server configured to restrict access to only some IP addresses?

    • Check the camera's IP address in [Confirm Wi-Fi settings] () and change the FTP server settings.

  • Is a firewall or other security software enabled?

    • Some security software uses a firewall to restrict access to the FTP server. Change the firewall settings to allow access to the FTP server.
    • You may be able to access the FTP server by setting [Passive mode] to [Enable] on the camera ().

  • Are you connecting to the FTP server via a broadband router?

    • Some broadband routers use a firewall to restrict access to the FTP server. Change the firewall settings to allow access to the FTP server.
    • You may be able to access the FTP server by setting [Passive mode] to [Enable] on the camera ().

What to check on the proxy server

  • Is the proxy server on?

    • Turn on the proxy server.

  • Is the proxy server working correctly?

    • Check the proxy server settings to make sure the server is working correctly as a proxy server.
    • If applicable, ask your network administrator for the proxy server's address setting and port number, then set them on the camera.

What to check on the network as a whole

  • Does your network include a router or similar device that serves as a gateway?

    • If applicable, ask your network administrator for the network gateway address and set it on the camera (, ).
    • Make sure that the gateway address setting is correctly entered on all network devices including the camera.

43: Cannot connect to FTP server. Error code received from server.

What to check on the proxy server

  • Is the proxy server on?

    • Turn on the proxy server.

  • Is the proxy server working correctly?

    • Check the proxy server settings to make sure the server is working correctly as a proxy server.
    • If applicable, ask your network administrator for the proxy server's address setting and port number, then set them on the camera.

What to check on the network as a whole

  • Does your network include a router or similar device that serves as a gateway?

    • If applicable, ask your network administrator for the network gateway address and set it on the camera (, ).
    • Make sure that the gateway address setting is correctly entered on all network devices including the camera.

What to check on the FTP server

  • Have you exceeded the maximum number of FTP server connections?

    • Disconnect some network devices from the FTP server or increase the maximum number of connections.

44: Cannot disconnect FTP server. Error code received from server.

  • This error occurs from a failure to disconnect from the FTP server for some reason.

    • Restart the FTP server and camera.

45: Cannot login to FTP server. Error code received from server.

What to check on the camera

  • On the camera, is the [] set correctly?

    • Check the login name for accessing the FTP server. Check upper- and lower-case letters, and make sure the correct login name is set on the camera ().

  • On the camera, is [Password] set correctly?

    • When a login password is set on the FTP server, check upper- and lower-case letters, and make sure the correct login password is set on the camera ().

What to check on the FTP server

  • Do the user rights for the FTP server allow reading, writing, and log access?

    • Configure the FTP server's user rights to allow reading, writing, and log access.

  • Is the folder specified as the transfer destination on the FTP server named with ASCII characters?

    • Use ASCII characters for the folder name.

46: For the data session, error code received from FTP server

What to check on the FTP server

  • The connection was terminated by the FTP server.

    • Restart the FTP server.

  • Do the user rights for the FTP server allow reading, writing, and log access?

    • Configure the FTP server's user rights to allow reading, writing, and log access.

  • Do user rights allow access to the target folder on the FTP server?

    • Configure the user rights for access to the target folder on the FTP server to allow saving images from the camera.

  • Is the power of the FTP server on?

    • Turn on the FTP server. The server may have been turned off because of an energy-saving mode.

  • Is the hard disk of the FTP server full?

    • Increase available space on the hard disk.

48: Security of the connection to the target server cannot be verified. If you trust this server and connect, set [Trust target server] to [Enable].

  • This error occurs from a failure to confirm security of the target server connection when connecting via FTPS.

    • Confirm that the certificate is set correctly.
    • Change [Trust target server] to [Enable] if you prefer to trust target servers regardless of certificate settings.

61: Selected SSID wireless LAN network not found

  • Are any obstacles blocking the line of sight between the camera and the antenna of the access point?

    • Move the antenna of the access point to a position clearly visible from the point of view of the camera.

What to check on the camera

  • Does the SSID set on the camera match that of the access point?

    • Check the SSID at the access point, then set the same SSID on the camera ().

What to check at the access point

  • Is the access point turned on?

    • Turn on the power of the access point.

  • If filtering by MAC address is active, is the MAC address of the camera in use registered at the access point?

    • Register the MAC address of the camera used to the access point. The MAC address can be checked on the [MAC address] screen ().

64: Cannot connect to wireless LAN terminal

  • Are the camera and the access point set to use the same encryption method?

    • The camera supports the following encryption methods: WEP, TKIP, and AES ().

  • If filtering by MAC address is active, is the MAC address of the camera in use registered at the access point?

    • Register the MAC address of the camera used to the access point. The MAC address can be checked on the [MAC address] screen ().

65: Wireless LAN connection lost

  • Are any obstacles blocking the line of sight between the camera and the antenna of the access point?

    • Move the antenna of the access point to a position clearly visible from the point of view of the camera.

  • The wireless LAN connection was lost, for some reason, and the connection cannot be restored.

    • The following are possible reasons: excessive access to the access point from another device, a microwave oven or similar appliance in use nearby (interfering with IEEE 802.11b/g/n (2.4 GHz band)), or influence of rain or high humidity.

91: Other error

  • A problem other than error code number 11 to 83 occurred.

    • Turn the camera's power switch off and on.

121: Not enough free space on server

  • The target Web server does not have enough free space.

    • Delete unnecessary images on the Web server, check the free space on the Web server, then try sending the data again.

125: Check the network settings

  • Is the network connected?

    • Check the connection status of the network.

127: An error has occurred

  • A problem other than error code number 121 to 126 occurred while the camera is connected to the Web service.

    • Try again to establish the Wi-Fi connection to image.canon.

130: The server is currently busy
Please wait a moment and try again

  • The image.canon site is busy at the moment.

    • Try accessing image.canon over Wi-Fi again later.

131: Try again

  • An error occurred when connecting to image.canon over Wi-Fi.

    • Try again to establish the Wi-Fi connection to image.canon.

132: Error detected on server
Try again later

  • The image.canon site is currently offline for maintenance.

    • Try accessing image.canon over Wi-Fi again later.

133:

  • An error occurred when signing in to image.canon.

    • Check the image.canon settings.
    • Try accessing image.canon over Wi-Fi again later.

134: Set the correct date and time

  • The date, time, and time zone settings are incorrect.

    • Check the [Set-up: Date/Time/Zone] settings.

135: Web service settings have been changed

  • The settings for image.canon were changed.

    • Check the image.canon settings.

136: The QR code shown on the camera was not scanned correctly by the dedicated app. Try camera web link setup again.

  • The QR code was not scanned correctly by the smartphone.

    • Reconfigure camera web link settings and scan the QR code displayed again on the camera.

137: The QR code shown on the camera has expired. Try camera web link setup again.

  • The QR code displayed has expired.

    • Reconfigure camera web link settings and scan the QR code displayed again on the camera.

138: Communication error with server. Please send again.

  • Could not connect to the server for some reason.

    • Check the status of cloud RAW image processing online at image.canon and try uploading the images again.