Troubleshooting Guide

Troubleshoot issues by checking the camera and connected devices as described in this section. If this Troubleshooting Guide does not resolve the problem, contact the nearest Canon Service Center.

Cannot transfer images to an FTP server

  • For image transfer to an FTP server after shooting, switch to photo mode.

    Image transfer is not possible in movie mode.

Cannot perform linked shooting

  • For linked shooting, switch to photo mode.

    Linked shooting is not possible in movie mode.

The camera and the transmitter heat up, and the transmission rate drops.

  • If the transmitter runs in wireless mode for an extended period of time under a high-temperature environment, the transmitter heats up, causing wireless operation to be interrupted with Error 83 displayed ().

Cannot establish a connection between the camera and the transmitter

  • The camera and transmitter cannot be used together unless two batteries are inserted.