Responding to Error Messages

If transmitter errors are displayed on the camera's LCD monitor, refer to the examples of corrective actions in this section to eliminate the cause of the error. When an error has occurred, the Network lamp lamp on the transmitter blinks and the error code number is shown on the LCD panel. The error details can also be checked in the menu [Connection: Network settings]→[Error description].

Click the error code number in the following table to jump to the corresponding page.

11 12
21 22 23
41 43 44 45 46 47 48
61 63 64 65 66 67 68 69
71 72 73
82 83
91

11: Connection target not found

  • If you are using [EOS Utility], is EOS Utility running?

    • Start EOS Utility and re-establish the connection ().

  • Are the transmitter and the access point set to use the same encryption key for authentication?

    • This error occurs if the encryption keys do not match when the authentication method for encryption is set to [Open system].

      The encryption key is case-sensitive. Make sure to enter the correct encryption key for authentication on the transmitter by verifying the uppercase and lowercase letters used in it ().

12: Connection target not found

  • Are the target device and access point turned on?

    • Turn on the target device and the access point, then wait a while. If a connection still cannot be established, perform the procedures to establish the connection again.

21: No address assigned by DHCP server

What to check on the transmitter

  • On the transmitter, the IP address is set to [Auto setting]. Is this the correct setting?

    • If no DHCP server is used, configure settings after setting the IP addresses to [Manual setting] on the transmitter ().

What to check on the DHCP server

  • Is the power of the DHCP server turned on?

    • Turn on the DHCP server.

  • Are there enough addresses for assignment by the DHCP server?

    • Increase the number of addresses that can be assigned by the DHCP server.
    • Remove devices whose IP addresses are assigned by the DHCP server from the network to reduce the number of addresses in use.

  • Is the DHCP server working correctly?

    • Check the DHCP server settings to make sure it is working correctly as a DHCP server.
    • If applicable, ask your network administrator to ensure that the DHCP server is working.

What to check on the network as a whole

  • Does your network include a router or similar device that serves as a gateway?

    • If applicable, obtain the network gateway address from your network administrator and enter it on the transmitter (, ).
    • Make sure that the gateway address setting is correctly entered on all network devices, including the transmitter.

Note

  • Responding to Error Messages 21 – 23

  • If Error Messages 21 to 23 appear, verify the following as well.

    Are the transmitter and the access point set to use the same password for authentication?

    • This error occurs if you enter a wrong password when the authentication method for encryption is set to [Open system]. Make sure to set a correct password for the transmitter by verifying the uppercase and lowercase letters used in it ().

22: No response from DNS server

What to check on the transmitter

  • On the transmitter, the DNS address is set to [Manual setting]. Is this the correct setting?

    • If no DNS server is used, set the transmitter's DNS address setting to [Disable] ().

  • Did you set the correct IP address of the DNS server configured for the transmitter?

    • Make sure to set the IP address of the DNS server you will use for the transmitter (, ).

What to check on the DNS server

  • Is the power of the DNS server turned on?

    • Turn on the DNS server.

  • Are the DNS server settings for IP addresses and the corresponding names correct?

    • On the DNS server, make sure IP addresses and the corresponding names are entered correctly.

  • Is the DNS server working correctly?

    • Check the DNS server settings to make sure it is working correctly as a DNS server.
    • If applicable, ask your network administrator to ensure that the DNS server is working.

What to check on the network as a whole

  • Does your network include a router or similar device that serves as a gateway?

    • If applicable, obtain the network gateway address from your network administrator and enter it on the transmitter (, ).
    • Make sure that the gateway address setting is correctly entered on all network devices, including the transmitter.

23: Device with same IP address exists on selected network

  • Is another device on the transmitter network using the same IP address as the transmitter?

    • Change the transmitter's IP address to avoid using the same address as another device on the network. Otherwise, change the IP address of the device that has a duplicated address.
    • If the transmitter's IP address is set to [Manual setting] in network environments using a DHCP server, change the setting to [Auto setting] ().

41: Cannot connect to FTP server

What to check on the transmitter

  • The transmitter's proxy server is set to [Enable]. Is this the correct setting?

    • If no proxy server is used, set the transmitter's proxy server to [Disable] ().

  • Do the transmitter's [Address setting] and [Port number setting] match those of the proxy server?

    • Configure the transmitter's proxy server address and port number settings to match those of the proxy server ().

  • Are the transmitter's proxy server settings correctly entered on the DNS server?

    • Make sure that the proxy server's [Address] is correctly entered on the DNS server.

  • Did you set the correct IP address of the FTP server for the transmitter?

    • Configure the IP address on the transmitter to match the actual FTP server address ().

  • Are the transmitter and the access point set to use the same encryption key for authentication?

    • This error occurs if the encryption keys do not match when the authentication method for encryption is set to [Open system].

      The encryption key is case-sensitive. Make sure to enter the correct encryption key for authentication on the transmitter by verifying the uppercase and lowercase letters used in it ().

  • On the transmitter, does [Port number setting] for the FTP server match the actual port number of the FTP server?

    • Configure the same port number (usually 21 for FTP/FTPS and 22 for SFTP) on the transmitter and the FTP server. Configure the FTP server's port number on the transmitter ().

  • Are the transmitter's FTP server settings correctly entered on the DNS server?

    • Make sure that [Server name] of the configured FTP server is correctly entered on the DNS server. In addition, make sure that [Server name] of the FTP server you will use is correctly entered on the transmitter ().

What to check on the FTP server

  • Is the FTP server working correctly?

    • Configure the computer correctly to function as an FTP server.
    • If applicable, obtain the FTP server's address setting and port number from your network administrator and enter them on the transmitter.

  • Is the power of the FTP server turned on?

    • Turn on the FTP server. The server may have been turned off because it is in energy-saving mode.

  • Does the IP address configured on the FTP server match the [Address] setting for the FTP server on the transmitter?

    • Configure the IP address on the transmitter to match the actual FTP server address ().

  • Is the FTP server configured to allow access from certain IP addresses only?

    • Check the transmitter's IP address in [Confirm settings] () and change the settings on the FTP server.

  • Is a firewall or other security software enabled?

    • Some security software uses a firewall to restrict access to the FTP server. Change the firewall settings to allow access to the FTP server.
    • If you set [Passive mode] to [Enable] on the transmitter, you may be able to establish a connection with the FTP server ().

  • Are you connecting to the FTP server via a broadband router?

    • Some broadband routers use a firewall to restrict access to the FTP server. Change the firewall settings to allow access to the FTP server.
    • If you set [Passive mode] to [Enable] on the transmitter, you may be able to establish a connection with the FTP server ().

What to check on the proxy server

  • Is the power of the proxy server turned on?

    • Turn on the proxy server.

  • Is the proxy server working correctly?

    • Check the proxy server settings to make sure it is working correctly as a proxy server.
    • If applicable, obtain the proxy server's address setting and port number from your network administrator and enter them on the transmitter.

What to check on the network as a whole

  • Does your network include a router or similar device that serves as a gateway?

    • If applicable, obtain the network gateway address from your network administrator and enter it on the transmitter.
    • Make sure that the gateway address setting is correctly entered on all network devices, including the transmitter.

What to check on the network as a whole

  • Does your network include a router or similar device that serves as a gateway?

    • If applicable, obtain the network gateway address from your network administrator and enter it on the transmitter (, ).
    • Make sure that the gateway address setting is correctly entered on all network devices, including the transmitter.

43: Cannot connect to FTP server. Error code received from server.

What to check on the proxy server

  • Is the power of the proxy server turned on?

    • Turn on the proxy server.

  • Is the proxy server working correctly?

    • Check the proxy server settings to make sure it is working correctly as a proxy server.
    • If applicable, obtain the proxy server's address setting and port number from your network administrator and enter them on the transmitter.

What to check on the network as a whole

  • Does your network include a router or similar device that serves as a gateway?

    • If applicable, obtain the network gateway address from your network administrator and enter it on the transmitter.
    • Make sure that the gateway address setting is correctly entered on all network devices, including the transmitter.

What to check on the FTP server

  • Have you exceeded the maximum number of FTP server connections?

    • Disconnect some network devices from the FTP server or increase the maximum number of connections in the FTP server settings.

44: Cannot disconnect FTP server. Error code received from server.

  • This error occurs if the transmitter fails to disconnect from the FTP server for some reason.

    • Turn off and on the FTP server and the cameras.

45: Cannot login to FTP server. Error code received from server.

What to check on the transmitter

  • On the transmitter, is [] entered correctly?

    • Check the login name for accessing the FTP server. The login name is case-sensitive. Make sure to enter the correct login name for the transmitter by verifying the uppercase and lowercase letters used in it ().

  • On the transmitter, is [Login password] entered correctly?

    • If a login password is set on the FTP server, make sure to enter the correct password for the transmitter by verifying the uppercase and lowercase letters used in it ().

What to check on the FTP server

  • Do the user rights for accessing files on the FTP server allow reading, writing, and log access?

    • Set the user rights for accessing files on the FTP server to allow reading, writing, and log access.

  • Are the names of the target folders on the FTP server comprised of ASCII characters only?

    • Use only the ASCII characters for the folder names.

46: For the data session, error code received from FTP server

What to check on the FTP server

  • The connection was terminated by the FTP server.

    • Restart the FTP server.

  • Do the user rights for accessing files on the FTP server allow reading, writing, and log access?

    • Set the user rights for accessing files on the FTP server to allow reading, writing, and log access.

  • Do the user rights allow access to the target folder on the FTP server?

    • Set the user rights for accessing the target folder on the FTP server to allow the saving of images transferred from the transmitter.

  • Is the power of the FTP server turned on?

    • Turn on the FTP server. The server may have been turned off because it is in energy-saving mode.

  • Is the hard disk of the FTP server full?

    • Increase available space on the hard disk.

47: Image file transfer completion not confirmed by FTP server

  • This error occurs if the transmitter fails to receive a transfer complete notification from the FTP server for some reason.

    • Turn off and on the FTP server and the cameras, and then retransfer the images.

48: Security of the connection to the target server cannot be verified. If you trust this server and connect, set [Trust target server] to [Enable].

  • This error appears if it was not possible to verify the safety of connection with the destination server during FTPS connection.

    • Make sure that the certificate is correctly configured.
    • To trust the destination server regardless of the certificate being configured, set [Trust target server] to [Enable].

61: Selected SSID wireless LAN network not found

  • Are there any obstacles blocking the line of sight between the transmitter and the antenna of the access point?

    • Move the antenna of the access point to a position clearly visible from the point of view of the transmitter.

What to check on the transmitter

  • Is the same SSID configured for the transmitter and the access point?

    • Check the SSID at the access point, then set the same SSID on the transmitter ().

What to check at the access point

  • Is the access point turned on?

    • Turn on the power of the access point.

  • If filtering by MAC address is active, is the MAC address of the transmitter in use registered at the access point?

    • Register the MAC address of the transmitter in use at the access point ().

63: Wireless LAN authentication failed

  • Are the transmitter and the access point set to use the same encryption key for authentication?

    • The encryption key is case-sensitive. Make sure to enter the correct encryption key for authentication on the transmitter by verifying the uppercase and lowercase letters used in it ().

  • If filtering by MAC address is active, is the MAC address of the transmitter in use registered at the access point?

    • Register the MAC address of the transmitter at the access point. The MAC address can be found on the [MAC address] screen ().

64: Cannot connect to wireless LAN terminal

  • Are the transmitter and the access point set to use the same encryption method?

    • The transmitter supports WEP, TKIP, and AES encryption ().

  • If filtering by MAC address is active, is the MAC address of the transmitter in use registered at the access point?

    • Register the MAC address of the transmitter in use at the access point. The MAC address can be found on the [MAC address] screen ().

65: Wireless LAN connection lost

  • Are there any obstacles blocking the line of sight between the transmitter and the antenna of the access point?

    • Move the antenna of the access point to a position clearly visible from the point of view of the transmitter.

  • The wireless LAN connection was lost for some reason, and the connection cannot be restored.

    • The following are possible reasons: excessive access to the access point from other terminals, a microwave oven or similar appliance in use nearby (interfering with IEEE 802.11n/g/b (2.4 GHz band)), or influence of rain or high humidity.

66: Incorrect wireless LAN password

  • Are the transmitter and the access point set to use the same encryption key for authentication?

    • The encryption key is case-sensitive. Make sure to enter the correct encryption key for authentication on the transmitter and the access point by verifying the uppercase and lowercase letters used in it ().

      Note that Error 41 is displayed when the authentication for encryption is set to [Open system] ().

67: Incorrect wireless LAN encryption method

  • Are the transmitter and the access point set to use the same encryption method?

    • The transmitter supports WEP, TKIP, and AES encryption ().

  • If filtering by MAC address is active, is the MAC address of the transmitter in use registered at the access point?

    • Register the MAC address of the transmitter in use at the access point. The MAC address can be found on the [MAC address] screen ().

68: Cannot connect to wireless LAN terminal. Retry from the beginning.

  • Did you hold down the WPS (Wi-Fi Protected Setup) button on the access point for the specified period of time?

    • Hold down the WPS button for the period of time specified in the instruction manual of the access point.

  • Are you trying to establish a connection near the access point?

    • Try establishing the connection when both devices are within reach of each other.

69: Multiple wireless LAN terminals have been found. Cannot connect. Retry from the beginning.

  • Another access point is using the PBC (Pushbutton connection mode) of WPS (Wi-Fi Protected Setup) to establish a connection.

    • Try connecting after a while or use PIN mode (PIN code connection mode) for the connection ().

71: Cannot connect to receiver camera

  • Are you following the correct procedure to establish a connection with the receiver camera?

    • Make sure to follow the correct procedure for controlling the receiver cameras (, ).

  • Are the receiver cameras placed too far from the sender camera?

    • Place the receiver cameras closer to the sender camera.

  • Are there many devices in your surroundings that emit radio waves?

    • Move away from that area and try controlling the receiver cameras again (, ).

72: Cannot connect to sender camera

  • Are you following the correct procedure to establish a connection with the sender camera?

    • Make sure to follow the correct procedure for controlling the sender camera (, ).

  • Is the sender camera placed too far from the receiver cameras?

    • Place the sender camera closer to the receiver cameras.

  • Are there many devices in your surroundings that emit radio waves?

    • Move away from that area and try controlling the sender camera again (, ).

73: Could not synchronize the time

  • Are you following the correct procedure to establish a connection between the sender camera and receiver cameras?

    • Make sure to follow the correct procedure for controlling the sender and receiver cameras ().

  • Is the sender camera placed too far from the receiver cameras?

    • Place the sender camera closer to the receiver cameras.

  • Are there many devices in your surroundings that emit radio waves?

    • Move away from that area and try syncing the time again ().

82: Wireless File Transmitter not connected

  • Is the transmitter attached correctly?

    • Make sure that the transmitter is attached to the camera correctly ().

83: Wireless LAN connection terminated because of high WFT temperature

  • Because the transmitter's temperature has increased, wireless communication was temporarily suspended and connection with the wireless LAN was cut off.

    • Allow the transmitter to cool down by shielding it from direct sunlight. Once the transmitter cools down, the transmitter automatically attempts to reconnect.

91: Other error

  • A problem other than Error 11 to 83 occurred.

    • Turn off and on the camera's power switch.