Handling Precautions

Camera care

  • This camera is a precision instrument. Do not drop it or subject it to physical shock.
  • The camera is not waterproof and cannot be used underwater. If the camera gets wet, contact a Canon Service Center immediately. Wipe off any water droplets with a clean, dry cloth, and if the camera is exposed to salty air, wipe it off with a clean, well-wrung wet cloth.
  • Never leave the camera near anything having a strong magnetic field such as a magnet or electric motor. Also, avoid using or leaving the camera near anything emitting strong radio waves, such as a large antenna. Strong magnetic fields can cause camera malfunction or destroy image data.
  • Do not leave the camera in excessive heat, such as in a car in direct sunlight. High temperatures can cause the camera to malfunction.
  • The camera contains precision electronic circuitry. Never attempt to disassemble the camera yourself.
  • If the camera is suddenly brought in from the cold into a warm room, condensation may form on the camera and internal parts. To prevent condensation, first put the camera in a sealed plastic bag and let it adjust to the warmer temperature before taking it out of the bag.
  • If condensation forms on the camera, to avoid damage, do not use the camera or remove the card. Turn the camera off and wait until the moisture has fully evaporated before resuming use. Even after the camera is completely dry, if it is still internally cold, do not remove the card until the camera has adjusted to the ambient temperature.
  • Condensation may form inside the camera lens if you record 4K movies in [Smooth skin movie] mode in humid environments. Keep the camera off until the moisture has evaporated before resuming use. If the condensation does not dissipate, try changing the recording mode or setting the camera to an option other than 4K movies.
  • If the camera will not be used for an extended period, store it in a cool, dry, well-ventilated location. Record occasionally during storage to make sure the camera is still working correctly.
  • Avoid storing the camera where there are chemicals that result in rust and corrosion such as in a chemical lab.
  • If the camera has not been used for an extended period, test all its functions before using it. If you have not used the camera for some time or if there is an important shoot such as a foreign trip coming up, have the camera checked by your nearest Canon Service Center or check the camera yourself and make sure it is working properly.
  • The camera may become hot after repeated continuous shooting or still photo/movie shooting over an extended period. This is not a malfunction.
  • If there is a bright light source inside or outside the image area, ghosting may occur.
  • When shooting with backlighting, keep the sun sufficiently away from the angle of view. Always keep intense light sources such as the sun, lasers, and other intense artificial light sources out of the image area and not near it. Concentrated intense light may cause smoke or damage the image sensor or other internal components.


The following does not affect images captured by the camera.

  • Although the screen is produced under extremely high-precision manufacturing conditions and more than 99.99% of the pixels meet design specifications, 0.01% or fewer pixels may be defective or appear as red or black dots. This is not a malfunction.
  • If the screen is left on for a prolonged period, screen burn-in may occur where you see remnants of what was displayed. However, this is only temporary and will disappear when the camera is left unused for a few days.
  • The screen display may seem slightly slow in low temperatures or may look black in high temperatures. It will return to normal at room temperature.


To protect the card and its recorded data, note the following:

  • Do not drop, bend, or wet the card. Do not subject it to excessive force, physical shock, or vibration.
  • Do not touch the card's electronic contacts with your fingers or anything metallic.
  • Do not affix any stickers, etc. on the card.
  • Do not store or use the card near anything that has a strong magnetic field, such as a television, speakers, or magnets. Also avoid places prone to having static electricity.
  • Do not leave the card in direct sunlight or near a heat source.
  • Store the card in a case.
  • Do not store the card in hot, dusty, or humid locations.
  • Cards may become hot after long sessions of repeated continuous shooting or still photo shooting/movie recording. This is not a malfunction.