Deactivating License and Uninstallation

When you wish to, for example, use MREAL Platform on another PC, deactivate the license.

For both online and offline license deactivation, launch License Management Tool with the following procedure to perform the work.

  1. Launch MREAL Configuration Tool.

  2. Click [] in the Tool menu.

  3. Click [License Tool].

    • License Management Tool launches.

Online Deactivation of Single License

  1. Select the product name for which to activate the license in the Product name list, and click [Deactivate].

  2. Click [Deactivate by Internet].

  3. When the [Application has been deactivated.] message appears, click [OK].

Offline Deactivation of Single License

  1. Select the product name for which to activate the license in the Product name list, and click [Deactivate].

  2. Click [Deactivate by Phone].

  3. Obtain a confirmation key.

    • If you provide the product key and claim key to the activation support staff, a confirmation key will be issued.

  4. Enter the obtained confirmation key, and click [Deactivate by Phone].

    • Make a note of [Accession Number] shown in the displayed screen, and contact the activation support staff.
    • Click [OK] to close the window.

Online Deactivation of Multiple Licenses Simultaneously

  1. Right-click the title bar of the License Management Tool window, and select [Deactivate multiple licenses].

  2. Select [Deactivate multiple licenses by Internet].

  3. Enter the product key in the [Product Key] field, and click [Deactivate].

  4. When the Deactivate multiple licenses window appears, click [OK].

Offline Deactivation of Multiple Licenses Simultaneously

  1. Right-click the title bar of the License Management Tool window, and select [Deactivate multiple licenses].

  2. Select [Deactivate multiple licenses by Phone].

  3. Enter the product key in the [Product Key] field, and click [Get Claim key].

    • Make a note of the claim key displayed in the [Claim Key] field.

  4. Obtain a confirmation key.

    • If you provide the product key and claim key to the activation support staff, a confirmation key will be issued.

  5. Enter the obtained confirmation key, and click [Deactivate].

    • Make a note of [Accession Number] shown in the displayed screen, and contact the activation support staff.
    • Click [OK] to close the window.

Uninstallation

Windows 11

  1. Right-click the [Start] button, and select [Settings].

  2. Click [Apps], and select [Installed apps].

  3. Click […] on the right side of [Canon MREAL Platform20**] in the displayed list.

  4. Click [Uninstall] and perform the uninstallation.

Windows 10

  1. Right-click the [Start] button, and select [Settings].

  2. Click [Apps], and select [Apps & features].

  3. Select [Canon MREAL Platform20**] from the displayed list.

  4. Click [Uninstall] on the right side and perform the uninstallation.