Troubleshooting Guide
Troubleshoot camera issues by checking the camera and connected devices as described in this section. If troubleshooting does not resolve the problem, contact a Canon Service Center for product information and advice on product handling.
Cannot transfer images to an FTP server.
-
Transfer is paused in the following cases.
- Movie recording in progress
- Pre-recording in progress
- [: Standby: Low res.] is set to [Off]
Cannot perform linked shooting.
-
When performing linked shooting, set the still photo shooting/movie recording switch to .
Linked shooting is not possible with the still photo shooting/movie recording switch set to .
The camera heats up, and the transmission rate drops.
- Continuous wireless operation over an extended period in high temperatures may cause the camera's internal temperature to rise and slow down transfers.