Troubleshooting Guide

Troubleshoot camera issues by checking the camera and connected devices as described in this section. If troubleshooting does not resolve the problem, contact a Canon Service Center for product information and advice on product handling.

Cannot transfer images to an FTP server.

  • Transfer is paused in the following cases.

    • Movie recording in progress
    • Pre-recording in progress
    • [Shooting: Standby: Low res.] is set to [Off]

Cannot perform linked shooting.

  • When performing linked shooting, set the still photo shooting/movie recording switch to Still Photo Shooting.

    Linked shooting is not possible with the still photo shooting/movie recording switch set to Movies.

The camera heats up, and the transmission rate drops.

  • Continuous wireless operation over an extended period in high temperatures may cause the camera's internal temperature to rise and slow down transfers.