Troubleshooting

Troubleshoot any issues with the camera or other system components as described below.

A message is displayed when an RF5.2mm F2.8 L DUAL FISHEYE lens is attached

EOS R5

  • Check the camera firmware version. If earlier than ver. 1.5.0, update to ver. 1.5.0 or later.

EOS R5 C (in movie modes)

  • Check the menu settings ().

Left/right images are out of focus

  • Check for differences in focus between the left and right lens. If there is a difference in left/right focus, adjust the lens. For adjustment instructions and precautions, refer to the lens instruction manual.

Remote capture is not possible using EOS Utility or Camera Connect

  • Make sure there is a card in the camera. A memory card must be in the camera before you can record video.
  • With the EOS R5 C, remote shooting in EOS Utility or Camera Connect is not available in movie modes. Consider using Browser Remote to shoot remotely.